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- Tasks: Provide outstanding customer service and educate clients on banking options.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting with flexible work arrangements and enjoy various perks.
- Why this job: Balance work and life while making a real difference for customers.
- Qualifications: Detail-oriented with a passion for helping others achieve their financial goals.
- Other info: Access to wellbeing resources, discounts, and career progression support.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Training Consultant in Holywood employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Consultant in Holywood
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Training Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a mate to get comfortable and confident before you step into the real deal.
✨Tip Number 3
Show your enthusiasm! When you get that interview, make sure to express your passion for helping customers and how you can contribute to the team. A positive attitude can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our supportive team in Belfast City Centre!
We think you need these skills to ace Customer Training Consultant in Holywood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Training Consultant role. Highlight relevant experience and skills that match what we're looking for, like customer service and financial knowledge. This shows us you’re serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Share specific examples of how you've provided excellent customer service in the past and how you can help our customers achieve their financial goals.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice come through in your writing. It helps us get a sense of who you are and how you might fit into our supportive team culture.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with us!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and its values. Understand their approach to customer service and how they support their clients in achieving financial goals. This will not only show your interest but also help you align your answers with what they value.
✨Prepare for Customer Scenarios
Since the role involves providing outstanding customer service, think of examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss how you educated customers on products or services, as this will demonstrate your ability to fulfil the job requirements.
✨Showcase Your Detail Orientation
As a detail-oriented person, be prepared to discuss how you ensure compliance with processes and procedures. You might want to share specific instances where your attention to detail made a difference in your previous roles, especially in customer interactions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
