Why work with us?
Looking for a permanent Customer Service role in Newtownards? Join a team that celebrates achievement, big or small.
- £27,976 annual salary (monthly pay)
- HYBRID working options – save on commuting costs with only 2 days in the office each week
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: TBC
- Location: Natwest, Newtownards
- Shifts: Full time – 40 hrs per week – hours worked between 08:00 and 18:00
- Probity requirements: Credit, Criminal, Sanctions and Fraud checks will be completed; also must provide physical documentation for the last 2 years employment history and the last 5 years address history
Perks at Work
- Perks at Work – Savings discounts, free online classes
- Help@Hand – Savings discounts, podcasts, wellbeing resources, webinars, access to GP, mental health support, financial advice, legal advice
- Critical illness protection – up to £10,000
- Cycle to work scheme
- Eyecare support voucher
- Holiday purchase scheme
- Length of service awards
- Workplace pension
- Monthly Inspire awards – for the best of the best
- Refer‑A‑Friend – earns up to £1,200 for you
- Monthly wellbeing webinars
- Dedicated employee experience progress – here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to be in your company lead training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
