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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Hybrid work, savings discounts, mental health support, and holiday purchase scheme.
- Why this job: Enjoy a flexible role that balances work and life while making a real impact.
- Qualifications: Detail-oriented with a passion for helping others and excellent communication skills.
- Other info: Various start dates available and opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to perform this role through company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers on the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Service Advisor - shift work - hybrid in Holywood employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - shift work - hybrid in Holywood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you can provide outstanding service and support customers in achieving their financial goals.
✨Tip Number 3
Show off your skills! If you have experience in customer service, think of specific examples where you went above and beyond for a customer. We love hearing about real-life situations that demonstrate your ability to educate and assist clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the perks and benefits we offer, making it easier for you to see how this role fits into your life.
We think you need these skills to ace Customer Service Advisor - shift work - hybrid in Holywood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve helped customers achieve their financial goals.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've provided outstanding service in the past.
Showcase Your Attention to Detail: Since we’re looking for detail-oriented individuals, make sure your application is free from typos and errors. This shows us you take pride in your work and understand the importance of compliance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their customer service approach. Understand their values and how they support customers in achieving their financial goals. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will demonstrate your ability to deliver excellent service, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked scenario-based questions during the interview. Practice responding to questions like, 'How would you handle a frustrated customer?' or 'What steps would you take to educate a customer about their banking options?' This will help you think on your feet and show your problem-solving skills.
✨Highlight Your Attention to Detail
Since the role requires compliance with processes and procedures, be prepared to discuss how you ensure accuracy in your work. Share specific examples of how you've maintained attention to detail in previous roles, as this will reassure the interviewer that you can provide a seamless experience for customers.
