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- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Enjoy flexible work, savings discounts, and access to wellbeing resources.
- Why this job: Make a real difference in customers' lives while maintaining a great work-life balance.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Various start dates available and excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Service Advisor (Legal/Finance) (Permanent) in Holywood employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Legal/Finance) (Permanent) in Holywood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you can help customers meet their financial goals.
✨Tip Number 3
Show off your skills! If you have experience in finance or customer service, be ready to share specific examples of how you've helped customers in the past. This will demonstrate your ability to provide outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the perks and support we offer to make your work-life balance a breeze.
We think you need these skills to ace Customer Service Advisor (Legal/Finance) (Permanent) in Holywood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in finance or legal sectors, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial services and customer service. Brush up on common banking terms and practices, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved issues or helped someone out. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your interpersonal skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or training processes. This shows that you’re engaged and serious about the position. For instance, you could ask how the company supports its employees in achieving their financial goals or what a typical day looks like for a Customer Service Advisor.
✨Dress for Success, but Keep it Comfortable
While the role may allow for a casual dress code, it's still important to present yourself professionally during the interview. Choose smart-casual attire that makes you feel confident and comfortable. This will help you focus on the conversation rather than worrying about your outfit.
