At a Glance
- Tasks: Help customers navigate digital banking and resolve queries with a friendly approach.
- Company: Join Virgin Money, a leading bank committed to excellent customer service.
- Benefits: Competitive salary, work from home, and a supportive team environment.
- Other info: Full-time permanent role with training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 20 July 2026
Salary: £26,436.80 per annum
Location: Work from Home
Shifts: Monday to Friday between 8.00 am and 6.00 pm, Saturday 8.00 am - 3.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, Any other associated checks, 3 year employment history check.
Please note: We do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you'll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers' expectations.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We'd love you to have:
- Working knowledge of Microsoft Office applications.
- Some financial services experience.
- Knowledge of banking products.
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits: On-line recruitment process, with potential job offer within 24 hours.
Customer Service Representative - Virgin Money (CYBG) in Hampshire employer: Teleperformance
At Teleperformance, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and well-being. As a Customer Service Representative for Virgin Money, you will enjoy the flexibility of working from home while being part of a passionate team dedicated to delivering exceptional customer experiences. With comprehensive training, competitive salary, and opportunities for career advancement, we are committed to helping you thrive in your role and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) in Hampshire
✨Tip Number 1
Get to know the company! Research Virgin Money and Teleperformance to understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your solution-oriented mindset, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for, like communication and problem-solving abilities.
Show Your Passion:Let your enthusiasm shine through in your application! We want to see your genuine interest in helping customers and your commitment to delivering excellent service. A little personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and the importance of empathy. This will help you demonstrate your ability to connect with customers and resolve their queries effectively.
✨Showcase Your Communication Skills
Practice clear and confident communication. You might want to role-play common customer scenarios with a friend or family member. This will help you articulate your thoughts better and show that you can engage with different personalities, just like the job requires.
✨Research Virgin Money and Teleperformance
Familiarise yourself with Virgin Money's values and services, as well as Teleperformance's commitment to customer experience. Being knowledgeable about the company will allow you to tailor your answers and show genuine interest during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your emotional intelligence and problem-solving skills. Think of examples from your past experiences where you've demonstrated these qualities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
