At a Glance
- Tasks: Conduct quality checks and provide insights to enhance standards in a prestigious banking environment.
- Company: Join a leading banking client with a focus on quality and excellence.
- Benefits: Enjoy competitive salary, discounts, online classes, and wellbeing resources.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring high-quality standards in a dynamic industry.
- Qualifications: Strong communication skills and a passion for quality assurance are essential.
The predicted salary is between 31500 - 31500 £ per year.
Location: Work at home (UK)
Contract: Permanent & full-time - flexibility required
Salary: £31,500
Role Overview
Working as a Quality Assessor for a prestigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required
- Solid understanding of how Quality can influence achievement of business objectives
- Excellent command of the English language
- Strong motivational skills to develop people's attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast paced change
- Advantageous to have experience within financial services
- Advantageous to have previous QA experience
Skills/personal attributes
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organised with the ability to meet deadlines
- Ability to cope under pressure
What you get from us
- Perks at Work - Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Quality Assessor in Hamilton employer: Teleperformance
As a Quality Assessor for our prestigious banking client, you will thrive in a supportive work-from-home environment that champions flexibility and employee wellbeing. Our culture prioritises personal growth, offering numerous resources such as free online classes, mental health support, and a cycle-to-work scheme, ensuring you have the tools to excel in your role while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assessor in Hamilton
✨Tip Number 1
Network like a pro! Reach out to people in the banking and quality assurance sectors. Use LinkedIn to connect with current employees at your target companies, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality assessment. Think about how you can showcase your skills in communication and coaching. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve used data to drive improvements in quality. Bring examples of trends you've identified and how you’ve presented findings in a structured way. We want to see your ability to turn numbers into actionable insights!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on the path to becoming a Quality Assessor!
We think you need these skills to ace Quality Assessor in Hamilton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assessor role. Highlight your relevant experience in quality assurance and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your thoughts logically. We love a well-organised application that’s easy to read!
Demonstrate Your Passion:Let your enthusiasm shine through! Share why you’re excited about the Quality Assessor position and how it aligns with your career goals. We appreciate candidates who are committed and positive about their contributions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Quality Standards
Before the interview, brush up on the quality standards relevant to the banking sector. Understand how these standards influence business objectives and be ready to discuss how you can help exceed them.
✨Showcase Your Communication Skills
Since excellent communication is key for a Quality Assessor, prepare examples of how you've effectively communicated findings or insights in previous roles. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Your Resilience
Be ready to share experiences where you've thrived under pressure. Highlight your ability to adapt to fast-paced changes and how you maintain high standards even in challenging situations.
✨Prepare for Statistical Analysis Questions
Brush up on your numeracy skills and be prepared to discuss how you've used statistical analysis in past roles. You might be asked to interpret data or present findings, so practice explaining complex information in a simple way.
