Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support for banking queries and issues.
- Company: Join a leading company in the banking sector with a focus on customer care.
- Benefits: Competitive salary, flexible working options, and comprehensive training.
- Other info: Enjoy a hybrid work model and opportunities for career advancement.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a patient, empathetic attitude.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is seeking a Customer Service Specialist for its Personal Banking division based in Glasgow. The full-time role involves answering calls and providing support for various banking issues.
Candidates should have excellent communication skills, a patient and empathetic approach, and the ability to handle difficult conversations.
The position offers a salary of £26,436.80, with opportunities for training and flexible working arrangements post-training.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Hamilton employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Hamilton
✨Tip Number 1
Make sure you research Teleperformance and their Personal Banking division. Knowing their values and services will help you tailor your responses during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls and difficult conversations, try role-playing with a friend or family member to get comfortable with various scenarios.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Hamilton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and support customers.
Be Patient and Empathetic: In your application, share examples that showcase your patient and empathetic approach. We want to see how you handle difficult conversations and support customers through their banking issues with understanding and care.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Inbound Banking Support Specialist. Mention relevant experiences that align with the job description to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Before the interview, brush up on common banking terms and issues. Understanding the basics will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to refine your communication style and ensure you come across as patient and empathetic.
✨Prepare for Difficult Conversations
Think about how you would handle challenging customer interactions. Prepare examples from your past experiences where you successfully resolved conflicts or helped frustrated customers. This will demonstrate your ability to manage tough situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team handles particularly challenging calls. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.