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- Tasks: Manage inbound calls and assist customers with personal banking queries.
- Company: Prominent contact centre company based in Glasgow.
- Benefits: Competitive salary, 28-day annual leave, and flexible working options after training.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Excellent verbal communication skills and previous customer service experience.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent contact centre company is looking for a Customer Service Specialist based in Glasgow. The role involves managing inbound calls, helping customers with personal banking queries, and ensuring compliance with regulations.
Ideal candidates will have excellent verbal communication skills and previous customer service experience.
This position offers a competitive salary and benefits including 28-day annual leave and flexible working options post-training.
Inbound Banking Customer Advisor – Glasgow in Hamilton employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Hamilton
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling inbound calls, practice speaking clearly and confidently. We can’t stress enough how important it is to sound friendly and approachable.
✨Tip Number 2
Familiarise yourself with common banking queries. Knowing the ins and outs of personal banking will not only help you in interviews but also show that you're genuinely interested in the role. We recommend checking out resources on our website for tips!
✨Tip Number 3
Don’t forget to prepare for situational questions! Think about how you would handle difficult customers or tricky situations. We suggest practising with a friend or using mock interviews to get comfortable.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the interview process. Let’s land that job together!
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Hamilton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Inbound Banking Customer Advisor role. We love seeing genuine enthusiasm, so let your personality come through.
Show Off Your Communication Skills: Since this role involves managing inbound calls, it's crucial to demonstrate your verbal communication skills in your application. We recommend using clear and concise language to reflect your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on common personal banking queries and regulations. Familiarise yourself with the services offered by the company and be ready to discuss how you can help customers effectively.
✨Show Off Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or provided exceptional service, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the company. You could ask about the team culture or what success looks like in this position.
