At a Glance
- Tasks: Provide top-notch customer service and investigate fraud cases for our banking team.
- Company: Join Teleperformance, a leader in customer service with a focus on employee wellbeing.
- Benefits: Enjoy 28 days of annual leave, financial advice, and critical illness cover.
- Other info: Permanent full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a difference by helping customers and tackling fraud in the banking sector.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Teleperformance is seeking a Customer Service Specialist to provide exceptional service for our Fraud Team within the Lloyds Banking Division campaign. The role involves answering inbound calls, investigating fraud cases, and maintaining high customer satisfaction.
With a full-time permanent contract, the position offers a variety of benefits including financial advice, 28-day annual leave, and critical illness cover, reflecting our commitment to employee wellbeing.
Fraud & Banking Support Specialist - Glasgow in Hamilton employer: Teleperformance
Teleperformance is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in Glasgow, our Fraud & Banking Support Specialist role provides not only competitive benefits such as financial advice and 28 days of annual leave but also a dynamic environment where you can develop your skills while making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Banking Support Specialist - Glasgow in Hamilton
✨Tip Number 1
Make sure you know the ins and outs of the fraud and banking sector. Brush up on common fraud cases and customer service best practices. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound calls, it's crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Fraud & Banking Support Specialist - Glasgow in Hamilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and fraud investigation. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the Fraud Team and how you can contribute to maintaining high customer satisfaction. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role involves answering inbound calls, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before submitting!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and customer service. Brush up on common fraud scenarios and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Service Specialist. Make sure to listen carefully to the questions asked and respond thoughtfully. It shows that you value communication and are ready to assist customers effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues or investigated problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think critically and act decisively in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
