At a Glance
- Tasks: Lead and mentor a team of Customer Service Agents to achieve targets.
- Company: Join a dynamic company in Cuprum, Glasgow with a focus on growth.
- Benefits: Full-time role with competitive salary and career development opportunities.
- Other info: On-site position with a supportive and collaborative work culture.
- Why this job: Make a real difference by empowering others and driving team success.
- Qualifications: Experience in coaching and leading teams in a customer service environment.
The predicted salary is between 24784 - 24784 £ per year.
Location: Cuprum, Glasgow
Contract: Full-Time, Permanent
Salary: £24,784.50
Hours: 37.5 hours per week
The Role:
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures.
Training & Quality Lead in Glasgow employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
