At a Glance
- Tasks: Lead and mentor a team of Customer Service Agents to achieve targets.
- Company: Join a dynamic company in Cuprum, Glasgow with a focus on quality.
- Benefits: Full-time role with competitive salary and career development opportunities.
- Other info: On-site role with a supportive and collaborative work environment.
- Why this job: Make a real difference by empowering others and driving success.
- Qualifications: Experience in coaching and team leadership is essential.
The predicted salary is between 24784 - 24784 £ per year.
Location: Cuprum, Glasgow
Contract: Full-Time, Permanent
Salary: £24,784.50
Hours: 37.5 hours per week
The Role:
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures.
Training and Quality Lead in Glasgow employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
