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- Tasks: Manage strategic IT relationships and lead technology discussions with public sector clients.
- Company: Join a leading tech company focused on public sector innovation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact in the public sector.
- Qualifications: 5+ years in technical account management and strong leadership skills.
- Other info: Dynamic role with a focus on collaboration and strategic engagement.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap.
Key Objectives
- Own the strategic IT relationship with assigned client.
- Lead forward-looking IT and technology discussions with client IT and Executive stakeholders.
- Ensure alignment with Public Sector governance, security, and compliance expectations.
- Position TP as a long-term strategic technology partner.
Key Responsibilities
- Strategic Client Engagement
- IT Strategy & Roadmap Alignment
- Public Sector Governance & Risk
- Operational Assurance
- Internal Stakeholder Collaboration
Skills and Experience
Essential:
- ~5+ years in technical account, service delivery, or managed services roles
- Strong leadership presence with senior client stakeholders.
- Confident communicator with the ability to explain technical issues in business terms.
- Ability to lead calmly and decisively during high-impact incidents.
- Executive engagement
- Broad enterprise IT knowledge
- Deep understanding of IT service management, incident response, and change governance.
Desirable:
- Proven experience supporting Public Sector or highly regulated clients.
- Experience working with multi-supplier environments and external technology partners.
Working Pattern
Full-time role with flexibility to support executive engagement and critical client events. UK based with remote or hybrid working.
Technical Account Manager – Public Sector (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager – Public Sector (Glasgow)
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and tech industries. Attend events, webinars, or even local meetups to get your name out there and make those valuable connections.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and how you can help them navigate the tech landscape. This will show you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to explain complex tech issues in simple terms. Role-play with a friend or use online resources to sharpen your ability to engage with both technical and non-technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace Technical Account Manager – Public Sector (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in technical account management and any work you've done with public sector clients. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and navigated complex IT environments. We love a good story!
Showcase Your Communication Skills: As a Technical Account Manager, you'll need to communicate effectively with both technical and non-technical stakeholders. In your application, demonstrate your ability to explain complex concepts in simple terms. We want to see that you can bridge the gap!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Teleperformance
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the public sector clients you’ll be working with. Familiarise yourself with their governance, security, and compliance expectations. This will help you demonstrate your ability to align TP’s technology roadmap with their strategic needs.
✨Showcase Your Leadership Skills
As a Technical Account Manager, you'll need to engage with senior stakeholders confidently. Prepare examples of how you've led discussions or managed high-impact incidents in the past. This will show your potential employer that you can handle pressure and lead decisively.
✨Communicate Clearly and Effectively
Practice explaining complex technical issues in simple business terms. During the interview, aim to communicate your thoughts clearly, as this is crucial for engaging with executive stakeholders. Use relatable examples to illustrate your points.
✨Highlight Your Experience with Multi-Supplier Environments
If you have experience working with multiple suppliers or external technology partners, make sure to highlight this. Discuss how you’ve navigated these relationships and ensured operational assurance, as it’s a key aspect of the role.