At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in a fast-paced environment.
- Company: Join a prestigious banking client with a focus on team development and customer satisfaction.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a supportive work culture.
- Other info: Flexible hours, career growth opportunities, and a fun workplace culture await you.
- Why this job: Make a real impact by coaching others and creating a positive team atmosphere.
- Qualifications: Proven leadership skills and experience in a contact centre environment.
The predicted salary is between 30000 - 40000 £ per year.
We have exciting opportunities available for new Team Leaders to join our prestigious banking client. If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!
Team Leader vacancy
- Start Date: 29th June
- Location: On site role - Glasgow city centre
- Hours: Full-time 40 hours per week, full flexibility required between 7am – 9pm Monday to Saturday & 10am to 5pm on Sunday
- Contract: Permanent
The Role
As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations. You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.
Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:
- Maintain effective control of all aspects of people processes including absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks.
- Contribute ideas and suggestions to improve business processes.
- Coach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.
- Create a highly engaging, inclusive, and fun work experience for your team.
Skills, knowledge and experience:
- Proven people management skills with the ability to lead and motivate a team and act as a role model.
- Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels.
- Experience of working within a contact centre environment.
- Demonstrable experience of managing multiple workflows within a systems thinking environment.
- Understanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself.
- Performance and quality management experience.
- Used to working in a high volume, fast paced, ever changing environment.
- Proven ability to multi-task a number of sometimes conflicting priorities.
- Passion for working as part of a team.
- Consistently strive to exceed customer expectations.
- Excellent communication and interpersonal skills.
- The ability to plan and prioritise your workload.
- Computer literate and have a working knowledge of Microsoft Office applications.
- Natural leader who acts decisively and who shows resilience.
- Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner.
- Strong work ethic.
- Strong motivational leadership confidence.
Background Check Requirements:
- Criminal Record Check
- Credit Check
- 5 years address history
- 3 years referencing history
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Team Leader - Work From Home in Glasgow employer: Teleperformance
Join our prestigious banking client in Glasgow city centre as a Team Leader, where you will thrive in a dynamic and supportive work environment. We prioritise employee growth with comprehensive training, flexible working hours, and a culture that celebrates achievements through monthly awards and wellbeing initiatives. Enjoy unique benefits such as the Cycle to Work Scheme and access to mental health support, making this an excellent opportunity for those looking to lead a motivated team while enhancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Work From Home in Glasgow
✨Tip Number 1
Get your networking game on! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research the company culture and values, and think about how your leadership style aligns with their goals. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those key skills they’re looking for, like people management and performance driving. The more comfortable you are, the better you’ll shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Team Leader - Work From Home in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management skills and any relevant contact centre experience to show us you're the right fit for the Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about leading a team and how you can create a positive, engaging culture. Share specific examples of how you've motivated others in the past to really stand out!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you inspire and coach your team to exceed expectations. Use real-life examples to illustrate your approach!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the key skills mentioned in the job description, such as people management and performance coaching. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Think about specific situations where you’ve created a positive team culture or improved customer satisfaction. This will demonstrate your ability to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Practice responses to questions like how you would handle underperformance or manage a conflict within your team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
