At a Glance
- Tasks: Lead the QA strategy for our Financial Services Outsourcing division and ensure top-notch quality standards.
- Company: Join a rapidly expanding company focused on quality and compliance in financial services.
- Benefits: Competitive salary, travel opportunities, and a chance to shape quality assurance practices.
- Other info: Opportunity to mentor a high-performing team across multiple locations.
- Why this job: Make a real impact by defining and improving quality in a dynamic, regulated environment.
- Qualifications: Proven leadership in Quality Assurance with a strong understanding of regulatory frameworks.
The predicted salary is between 36000 - 60000 € per year.
Due to our business expanding there is a need to appoint a Head of Quality Assurance to support our business leaders. There will be a requirement for occasional travel to South Africa & India. We’re hiring for an exceptional Head of Quality Assurance to lead the QA strategy for our Financial Services Outsourcing division. This is a high-impact role where you’ll shape how quality is defined, measured, and continuously improved across a complex, regulated service environment.
You’ll be the creator and custodian of the Quality Management Framework (QMF) ensuring our outsourced services meet the highest standards of accuracy, compliance, customer experience, and risk control. You will ensure the framework aligns to all Financial Conduct Authority (FCA) rules and expectations to ensure good customer outcomes. You will need to be able to create the QMF, thrive in a fast-paced, customer and client-centric environment and know how to build a culture of quality from the ground up.
- Quality Strategy & Frameworks: Develop and own the enterprise QA strategy for outsourced financial services operations, ensuring alignment with regulatory expectations and client SLAs.
- Regulatory & Risk Alignment: Ensure QA processes meet FCA and other relevant regulatory standards, embedding robust controls and audit readiness.
- Team Leadership: Lead, mentor, and develop a high-performing QA team, fostering a culture of accountability, curiosity, and continuous improvement across multiple geographical locations both on and offshore.
- Client Engagement: Act as a senior point of contact for clients on quality matters, presenting insights, trends, and improvement plans with clarity and confidence.
- Data-Driven Insights: Use analytics to identify performance trends, operational risks, and opportunities to enhance service delivery.
Proven leadership experience in Quality Assurance within Financial Services, ideally in an outsourcing environment. Deep understanding of regulatory frameworks, operational risk, and compliance expectations. Strong analytical mindset with the ability to translate data into actionable insights. Experience designing and implementing QA frameworks at scale. In-depth knowledge of the United Kingdom’s regulatory framework, (Consumer Duty, Vulnerable Customers, Treating Customers Fairly etc). Minimum of 3 years Head of Quality experience. Project or change-management qualifications.
Support & Quality Assurance Supervisor in Glasgow employer: Teleperformance
As a leading player in the Financial Services Outsourcing sector, we pride ourselves on fostering a dynamic work culture that prioritises quality and continuous improvement. Our employees benefit from comprehensive training and development opportunities, ensuring they grow alongside our expanding business while working in a collaborative environment that values innovation and accountability. With occasional travel to South Africa and India, this role offers a unique chance to engage with diverse teams and clients, making a meaningful impact in a regulated service landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Support & Quality Assurance Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in quality assurance or financial services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or presentation that highlights your experience in developing QA frameworks and leading teams. This will help you stand out during interviews and showcase your skills.
✨Tip Number 3
Stay updated on industry trends! Follow relevant news and updates about regulatory changes in financial services. This knowledge will not only impress interviewers but also help you align your strategies with current expectations.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Support & Quality Assurance Supervisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Quality Assurance. Highlight your experience in QA within Financial Services and any relevant regulatory frameworks. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this high-impact role. Share specific examples of how you've developed QA strategies and built a culture of quality in previous roles.
Showcase Your Leadership Skills:We’re looking for someone who can lead and mentor a high-performing QA team. In your application, mention your leadership experience and how you've fostered accountability and continuous improvement in your teams.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Quality Management Framework
Make sure you understand the Quality Management Framework (QMF) inside out. Be ready to discuss how you would create and implement it, ensuring it aligns with FCA regulations. This shows you’re not just familiar with the concepts but can also apply them practically.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed high-performing teams in the past. Highlight your experience in fostering a culture of accountability and continuous improvement, especially in a fast-paced environment. This will demonstrate your capability to lead the QA team effectively.
✨Be Data-Driven
Come equipped with insights from your previous roles where you used analytics to drive quality improvements. Discuss specific performance trends or operational risks you identified and how you turned those into actionable strategies. This will show your analytical mindset and problem-solving skills.
✨Understand Regulatory Expectations
Brush up on the UK’s regulatory framework, including Consumer Duty and Treating Customers Fairly. Be prepared to discuss how you’ve ensured compliance in your previous roles and how you would embed robust controls in the QA processes. This is crucial for demonstrating your fit for the role.
