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For Companies At a Glance
- Tasks: Help customers with banking inquiries and ensure they have a great experience.
- Company: Leading contact centre employer in Glasgow with a focus on customer service.
- Benefits: Enjoy discounts, health support, and flexible working arrangements.
- Why this job: Join us to make a real difference in customer experiences every day.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 28800 - 43200 £ per year.
A leading contact center employer in Glasgow is seeking a Customer Service Specialist for their Personal Banking division. The role involves addressing customer inquiries, providing support for banking services, and ensuring a positive experience.
Ideal candidates should have:
- Experience in customer service
- Excellent problem-solving skills
- The ability to manage time effectively
Benefits include:
- Discounts
- Health support
- Flexible working arrangements
Join our team and make a difference in customer experience!
Inbound Personal Banking Support Specialist (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Personal Banking Support Specialist (Glasgow)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local job fairs. We can help you connect with the right people who might just put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and showcase your problem-solving skills. We want to see how you shine under pressure!
✨Tip Number 3
Dress the part! Even if the interview is virtual, looking professional can boost your confidence. We believe first impressions matter, so show them you're serious about joining the team.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can set you apart from other candidates. We love seeing enthusiasm, so let them know you're keen to be part of their customer service journey.
We think you need these skills to ace Inbound Personal Banking Support Specialist (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you can bring your unique flair to the Personal Banking division!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to a positive banking experience for our customers.
Showcase Your Time Management Skills: In this role, managing time effectively is key. Use examples from your past experiences to demonstrate how you've successfully juggled multiple tasks while keeping customers happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team in Glasgow!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services. Familiarise yourself with common customer inquiries and the solutions typically provided. This will help you demonstrate your understanding of the role and show that you're ready to tackle customer issues head-on.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Time Management is Key
Think about how you manage your time effectively in a busy environment. Be ready to discuss strategies you’ve used to prioritise tasks and handle multiple inquiries simultaneously. This will show that you can thrive in a fast-paced contact centre setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Personal Banking division. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
