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- Tasks: Provide top-notch customer service for Personal Banking and resolve queries.
- Company: Join Teleperformance, a leader in customer service with a supportive team.
- Benefits: Enjoy a competitive salary, flexible working options, and career growth.
- Other info: Hybrid work model after training for a balanced work-life experience.
- Why this job: Make a difference in customers' lives while developing your skills in banking.
- Qualifications: Strong communication, numeracy skills, and previous customer service experience required.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance in Glasgow is seeking a Customer Service Specialist to provide exceptional service for their Personal Banking line. This full-time permanent position offers flexibility after initial training, with a salary of £26,436.80.
Candidates should possess excellent communication and numeracy skills, and prior customer service experience is essential. The role involves:
- Answering customer queries
- Resolving complaints
- Ensuring compliance with banking regulations
- Promoting positive customer experiences
Inbound Banking Support Specialist — Glasgow (Hybrid) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid)
✨Tip Number 1
Research the company and its values before your interview. Knowing what Teleperformance stands for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky banking queries, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role is all about providing exceptional service, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've made a positive impact in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Support Specialist role. Share specific examples of how you've handled customer queries or resolved complaints.
Showcase Your Numeracy Skills: Since this role involves banking, it’s important to demonstrate your numeracy skills. Include any relevant experience where you've used these skills effectively, whether in previous jobs or during your studies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking regulations and common customer queries. Being able to discuss these topics confidently will show that you’re prepared and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer complaints or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online resources to refine your delivery.
✨Demonstrate Flexibility and Adaptability
Highlight your ability to adapt to changing situations, especially in a hybrid work environment. Share examples of how you’ve successfully managed change in previous roles to reassure them of your flexibility.