At a Glance
- Tasks: Assist customers with banking disputes and provide top-notch service.
- Company: Join Teleperformance, a leader in customer service for Lloyds Banking.
- Benefits: Enjoy a workplace pension, performance rewards, and supportive training.
- Other info: Hybrid work model with a focus on team support and growth.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 22000 - 26000 € per year.
Teleperformance is seeking a CUSTOMER SERVICE REPRESENTATIVE in Glasgow to join their Disputes Team for the Lloyds Banking Division. This full-time, office-based role requires strong communication skills and experience in customer service, particularly in handling financial inquiries.
Training is provided on-site in Glasgow for the initial months, offering a supportive environment with a focus on customer satisfaction.
The role includes various benefits such as a workplace pension and rewards for outstanding performance.
Inbound Banking Disputes Advisor – Glasgow (Hybrid) employer: Teleperformance
Teleperformance is an excellent employer, offering a supportive and dynamic work culture in Glasgow that prioritises employee growth and customer satisfaction. With comprehensive training provided on-site, employees are equipped with the skills needed to excel in their roles, while enjoying benefits such as a workplace pension and performance rewards that recognise hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Disputes Advisor – Glasgow (Hybrid)
✨Tip Number 1
Make sure you research Teleperformance and the Lloyds Banking Division before your interview. Knowing their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to highlight any previous experience you have in handling financial inquiries. Share specific examples of how you resolved issues and ensured customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Inbound Banking Disputes Advisor – Glasgow (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've dealt with financial inquiries before. We want to see how you can bring your communication skills to the table!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Inbound Banking Disputes Advisor role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the context of financial inquiries. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Research Teleperformance and Lloyds Banking
Familiarise yourself with Teleperformance and their role within the Lloyds Banking Division. Understanding their values and mission will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Common Interview Questions
Anticipate questions related to conflict resolution and customer interactions. Practise your responses to questions like 'How would you handle an upset customer?' to demonstrate your problem-solving skills.
✨Show Enthusiasm for the Role
Express genuine interest in the Inbound Banking Disputes Advisor position. Highlight your passion for helping customers and your eagerness to contribute to the team’s success, as this can set you apart from other candidates.
