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- Tasks: Assist customers, handle fraud cases, and deliver top-notch service.
- Company: Leading contact centre with a supportive work culture.
- Benefits: Starting salary up to £28,500, hybrid working after training, and OTE.
- Why this job: Join a dynamic team and make a difference in customer security.
- Qualifications: 2 years in financial services and excellent communication skills.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 22800 - 28500 £ per year.
A leading contact center employer is seeking a Customer Service Specialist in Glasgow. The role involves addressing customer inquiries, raising fraud cases, and providing exceptional service in a supportive environment.
Ideal candidates will have a minimum of 2 years' experience in financial services and strong communication skills. The position is office-based with a full-time commitment and offers a starting salary up to £28,500 plus OTE. Candidates can opt for a hybrid working model after successful completion of training.
Fraud Specialist – Inbound Banking (Remote After 3 Months) in Glasgow employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist – Inbound Banking (Remote After 3 Months) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the financial services sector. They can give you insider tips on the company culture and what it takes to succeed as a Fraud Specialist.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice answering common questions about fraud cases and customer service scenarios. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your experience! Be ready to discuss specific examples from your past roles that highlight your problem-solving skills and ability to handle customer inquiries effectively. This is your chance to stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in the world of banking.
We think you need these skills to ace Fraud Specialist – Inbound Banking (Remote After 3 Months) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and customer service. We want to see how your skills match the role of a Fraud Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and fraud detection. Familiarise yourself with common fraud scenarios and how to handle them, as this will show the employer that you're prepared and knowledgeable.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey information effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer inquiries or fraud cases. Think of examples from your past experience where you successfully resolved issues, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, training processes, and what success looks like in this role. This shows your genuine interest and helps you determine if it’s the right fit for you.
