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- Tasks: Assist customers with fraud-related inquiries and provide exceptional service.
- Company: Join a leading contact centre known for its supportive culture.
- Benefits: Competitive salary, flexible working options, and comprehensive training.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: 2 years of financial services experience and strong communication skills.
- Other info: Dynamic team environment with opportunities for career growth.
The predicted salary is between 22800 - 28500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: February 2026
Salary: Salary dependent on experience and up to 28,500 with OTE of 29,500
Job Type: Full Time Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Banks complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Fraud Specialist (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist (Glasgow)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Fraud Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially in fraud prevention. Practise your answers and think of examples that showcase your skills in handling difficult situations.
✨Tip Number 3
Show off your personality! When you get that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so be yourself and show them why you’d be a great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Teleperformance.
We think you need these skills to ace Fraud Specialist (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and confident in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Familiarise yourself with common scams and how to handle them, as this will show your expertise and readiness for the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and responding thoughtfully. This will highlight your ability to empathise and understand customer concerns, which is crucial for a Fraud Specialist.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving abilities.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a difficult customer call. Stay calm, be polite, and demonstrate your ability to manage challenging situations while keeping the customer's best interests at heart.
