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- Tasks: Provide top-notch customer service and resolve financial inquiries for Lloyds Banking customers.
- Company: Join Teleperformance, a leader in customer support with a focus on banking.
- Benefits: Earn up to £28,500 plus OTE, with flexible working options after training.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a difference by helping customers navigate their financial concerns.
- Qualifications: Strong interpersonal skills and attention to detail are essential.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is seeking a Fraud Specialist for their Glasgow office to provide exceptional customer service within the Lloyds Banking Division. You will handle inbound calls, support customers with financial inquiries, and resolve issues while ensuring compliance with regulatory requirements.
The role demands strong interpersonal skills, attention to detail, and a professional demeanor. This full-time position includes a competitive salary of up to £28,500 with OTE of £29,500 and offers the potential for flexible working arrangements upon successful completion of the training and probation period.
Fraud Specialist – Banking Support (Hybrid, Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist – Banking Support (Hybrid, Glasgow)
✨Tip Number 1
Network like a pro! Reach out to current employees at Teleperformance on LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and fraud prevention. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled difficult customer situations or resolved issues in the past. This will help us stand out as the ideal candidate.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Fraud Specialist – Banking Support (Hybrid, Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Fraud Specialist role. We want to see how your background aligns with providing exceptional customer service and handling financial inquiries.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your interpersonal skills can help us support customers effectively. Keep it professional but let your personality show!
Showcase Attention to Detail: In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and precise.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you understand the basics of fraud prevention and banking regulations. Brush up on key terms and concepts related to financial inquiries, as this will show your potential employer that you're serious about the role.
✨Practice Your People Skills
Since the job involves handling inbound calls and providing customer support, practice your communication skills. Role-play with a friend or family member to get comfortable with resolving issues and maintaining a professional demeanor.
✨Show Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s spotting discrepancies in data or ensuring compliance with regulations, be ready to share how you’ve excelled in these areas.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the training process. This shows your interest in the role and helps you gauge if it's the right fit for you.