At a Glance
- Tasks: Answer customer calls and investigate fraudulent activity to provide top-notch support.
- Company: Join Teleperformance, a leader in customer service with a focus on fraud prevention.
- Benefits: Enjoy a starting salary of £13.50 per hour, 28 days annual leave, and well-being resources.
- Other info: Flexible working options available after training for a better work-life balance.
- Why this job: Make a difference by helping customers and preventing fraud in a supportive environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 28000 - 28000 € per year.
Teleperformance is seeking a Customer Service Specialist to join their Fraud Team in Glasgow. This role involves answering customer calls, investigating fraudulent activity, and providing support. With a starting salary of £13.50 per hour, the position offers flexible working options after an initial training period.
The ideal candidate will have strong communication skills and experience in customer service.
Key benefits include:
- 28 days annual leave
- Various well-being resources
Fraud Prevention Customer Advisor (Inbound) – Glasgow employer: Teleperformance
Teleperformance is an excellent employer that prioritises employee well-being and growth, offering a supportive work culture in the vibrant city of Glasgow. With competitive pay starting at £13.50 per hour, flexible working options, and generous benefits like 28 days of annual leave, employees are empowered to thrive both personally and professionally. Join our dedicated Fraud Team and be part of a company that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Customer Advisor (Inbound) – Glasgow
✨Tip Number 1
Make sure you research Teleperformance and their Fraud Team before your interview. Knowing their values and how they operate will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves answering customer calls, try role-playing with a friend or family member to get comfortable handling different scenarios and questions.
✨Tip Number 3
Don’t forget to highlight any previous customer service experience during your interview. Share specific examples of how you've handled difficult situations or resolved issues, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you get started on this exciting journey with Teleperformance.
We think you need these skills to ace Fraud Prevention Customer Advisor (Inbound) – Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our Fraud Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about fraud prevention and how your communication skills make you the perfect fit for this role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide great solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Fraud Prevention Customer Advisor entails. Familiarise yourself with common fraudulent activities and how to handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you effectively communicated with customers. Think about times when you resolved issues or provided support, as these will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to fraud prevention. Practice your responses to scenarios like dealing with an upset customer or identifying suspicious activity. This will help you think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
