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- Tasks: Assist customers with fraud-related inquiries in a dynamic banking environment.
- Company: Leading contact centre provider in Scotland, part of the Lloyds Banking Division.
- Benefits: Competitive salary up to £28,500 plus OTE, with some flexibility after training.
- Other info: Office-based in Glasgow with opportunities for career growth.
- Why this job: Join a vital role in protecting customers and enhancing their banking experience.
- Qualifications: Two years of experience in financial services and strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
A leading contact center provider in Scotland seeks a Fraud Specialist to assist with inbound customer service for the Lloyds Banking Division. The role requires excellent communication skills and the ability to handle fraud-related inquiries.
Candidates should have at least two years of experience in financial services and a strong customer service background.
There's a competitive salary up to £28,500 plus OTE. The position is office-based in Glasgow with some flexibility after training.
Fraud & Banking Support Specialist - Glasgow (On-Site First) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Banking Support Specialist - Glasgow (On-Site First)
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of fraud prevention and banking processes. This will not only help you answer questions confidently but also show the hiring team that you're serious about the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer inquiries, try role-playing with a friend or family member. The better you can articulate your thoughts, the more impressive you'll be during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees at the company on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Fraud & Banking Support Specialist - Glasgow (On-Site First)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves handling inquiries, we need to see your communication prowess. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively communicate with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and banking services. Familiarise yourself with common fraud scenarios and how they are handled, especially in the context of Lloyds Banking Division. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since this role involves handling customer inquiries, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past, particularly those related to financial services.
✨Demonstrate Empathy and Problem-Solving
In a fraud-related role, showing empathy is crucial. Prepare to discuss how you would handle sensitive situations with customers who may be distressed. Think about specific instances where you've had to solve problems under pressure and how you approached them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.