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- Tasks: Provide top-notch customer service for Lloyds Banking, helping customers with their banking needs.
- Company: Join Teleperformance, a leading contact centre known for its dynamic work environment.
- Benefits: Enjoy perks like savings discounts, free online classes, and access to mental health support.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience is essential; banking knowledge is a plus but not required.
- Other info: Flexible working options after training and great career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
Job Type: Full Time Permanent
Working Hours: 40 hours per week (including training)
Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills, with fluency in English essential.
- Previous banking/financial experience is highly desired but not essential.
- Previous call centre/customer service experience is essential.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
- Helping customers that may be going through financial difficulty and debit card support.
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
- Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
- Confident in following banking processes and explaining this to customers.
Perks at Work: Savings Discounts / Free Online Classes / Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.
Customer Service Representative - Lloyds Banking in Glasgow employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lloyds Banking in Glasgow
✨Tip Number 1
Get to know the company! Research Lloyds Banking and Teleperformance to understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal communication, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your emotional intelligence! Be prepared to share examples of how you've empathised with customers in the past. This is key for a customer service role, especially when dealing with sensitive situations.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and get you one step closer to landing that job!
We think you need these skills to ace Customer Service Representative - Lloyds Banking in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience, especially in call centres or customer service, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Be sure to mention your ability to empathise and support customers, as that’s key for us.
Showcase Your Flexibility: Since we need full flexibility in working hours, make sure to mention your availability in your application. This shows us you’re ready to jump in and help out whenever needed!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle various customer scenarios, like dealing with complaints or providing support for financial difficulties.
✨Showcase Your Emotional Intelligence
Prepare examples that highlight your ability to empathise and connect with customers. Think about times when you've turned a negative experience into a positive one through your understanding and kindness.
✨Demonstrate Flexibility and Time Management
Since the role requires flexibility in working hours, be prepared to discuss your availability. Also, share strategies you've used in the past to manage your time effectively, especially during busy periods.
✨Familiarise Yourself with Banking Processes
Even if you don't have direct banking experience, do some research on common banking processes and services. Being able to explain these to customers will show your initiative and readiness for the role.
