At a Glance
- Tasks: Provide exceptional customer service and support to those in need.
- Company: Join a compassionate team dedicated to making a difference.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Be part of a caring community focused on positive impact.
- Why this job: Help others during tough times and feel fulfilled in your role.
- Qualifications: Experience in customer service and a passion for helping people.
The predicted salary is between 20000 - 25000 £ per year.
Would you like to make a difference to someone's life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our team.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Customer Service Expert - B&M Glasgow employer: Teleperformance
At B&M Glasgow, we pride ourselves on being an exceptional employer that values the contributions of our Customer Service Experts. Our supportive work culture fosters collaboration and personal growth, offering comprehensive training and development opportunities to help you thrive in your role. Join us in making a meaningful impact during these challenging times, while enjoying the benefits of a dynamic team environment and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - B&M Glasgow
✨Tip Number 1
Research the company and its values before your interview. Knowing how they operate and what they stand for will help you connect your experiences to their mission, especially in helping people during tough times.
✨Tip Number 2
Practice your communication skills! As a Customer Service Expert, you'll need to convey empathy and understanding. Role-play with a friend or use our resources to refine your responses to common customer scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the impact you can make. Think about how you can contribute to the team and support customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Expert - B&M Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how driven you are to make a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience in customer service and how you've made a positive impact in previous roles. We love seeing how your skills align with our mission!
Be Authentic:Don’t be afraid to show your personality! We’re looking for genuine individuals who can connect with our customers. Use your application to tell us about yourself and why you’re excited about this opportunity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Teleperformance
✨Understand the Purpose
Before your interview, take some time to reflect on why this role matters. Understand the impact of customer service during tough times, like the cost of living crisis. This will help you connect with the interviewers and show that you're genuinely passionate about making a difference.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your expertise and how you can contribute to their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You might even want to practice with a friend beforehand to hone your listening skills and responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about the team culture, challenges they face, or how success is measured in this role. This shows your interest in the position and helps you gauge if it's the right fit for you.
