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- Tasks: Support students with loan applications and financial queries from the comfort of your home.
- Company: Join a vibrant team dedicated to making a difference in students' academic futures.
- Benefits: Earn ÂŁ12.21 per hour, with paid training and free food & drinks.
- Other info: Work in a lively environment with full support from experienced team members.
- Why this job: Make a real impact while enjoying flexible work hours and career progression opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 13 ÂŁ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Do you have a talent for building relationships with people? We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students making a loan application for university. You will be supporting students and family members about payments, eligibility, funding, and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Role: Customer Service Specialist
Site: WORK FROM HOME - UK Based
Contract: Permanent
Hours: 40 hours per week. Campaign opening hours are 8am to 7pm Monday to Friday with no weekend work. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday.
Salary: ÂŁ12.21 per hour (increasing to ÂŁ12.71 from 1st April 2026)
Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Certificate, National Insurance Number, and Address Proof is required (dated in the last 3 months).
Disclosure Barring Service: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy; however, we are able to work with applicants who are currently on a repayment plan and making regular payments.)
A typical day will see you working up to 9 hours per day (including unpaid 1-hour break and lunch) in a lively & vibrant contact centre environment, either on site or virtually from the comfort of your own home. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple customers every day due to the high volume of calls we receive.
The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers, along with achieving Quality and Average handling time targets. Flexibility, great attendance, and good timekeeping are essential to ensure you are available for our customers throughout your scheduled shift.
Secure safe internet connection with a private working area solely for your use, free from any distractions. You need to have a stable internet connection which is connected directly to the router via ethernet cable.
Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Free food & drinks! Employee Assistance Programme and Help at hand.
Customer Service Advisor - Work from home - Part Time (remote) in Glasgow employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time (remote) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our Student Loans campaign. Understanding our mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real calls and show us your problem-solving skills.
✨Tip Number 3
Show your personality! We want to see how you build relationships with people. Be yourself during the interview and let your passion for helping students shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and what we’re looking for right there.
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time (remote) in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’re a great fit for our Customer Service team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience with customer service and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you the best candidate for the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and what it entails. Familiarise yourself with common questions about student loans, eligibility, and funding. This will help you feel more confident when discussing how you can support students and their families.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved issues or provided excellent service, as this will demonstrate your ability to connect with students and their families.
✨Prepare for Virtual Training
As the training is remote, ensure you have a quiet, distraction-free space set up for the interview. Test your internet connection beforehand and be ready to discuss how you can stay engaged in a virtual environment. Mention any previous experience with online training or remote work to show you're prepared.
✨Flexibility is Key
Highlight your availability and willingness to work flexible hours between 8am and 7pm. Be honest about your schedule and express your commitment to being present for customers during peak times. This shows that you understand the demands of the role and are ready to meet them.