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- Tasks: Deliver exceptional customer service and support banking queries in a hybrid role.
- Company: Join Teleperformance, a leader in customer service with a vibrant culture.
- Benefits: Enjoy 28 days of leave, well-being resources, and flexible working options.
- Other info: Full-time position with opportunities for career growth and development.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is seeking a Customer Service Specialist based in Glasgow to deliver outstanding service to customers. This full-time position offers a salary of £26,436.80 and requires strong communication skills along with previous customer service experience.
The role includes supporting banking queries and promoting digital services. Successful candidates will enjoy benefits such as well-being resources, 28 days of annual leave, and opportunities for flexible working after training.
Banking Customer Support Specialist – Glasgow (Hybrid) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Support Specialist – Glasgow (Hybrid)
✨Tip Number 1
Make sure you research Teleperformance and their values. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding service, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your previous customer service experience. Be ready to share specific examples of how you've handled queries or resolved issues in the past – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Banking Customer Support Specialist – Glasgow (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to highlight your experience in customer service. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Banking Customer Support Specialist position. Mention any relevant experience you have with banking queries or digital services to show us you're the right fit.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our team.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for this exciting opportunity!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you brush up on banking products and services. Familiarise yourself with common customer queries and how to resolve them. This will show that you're not just a great communicator but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think of specific situations where you went above and beyond to help a customer. This will demonstrate your ability to handle banking queries effectively.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This skill is crucial for a Customer Support Specialist, as it shows you can understand and address customer needs.
✨Emphasise Flexibility and Adaptability
Since this role offers hybrid working, highlight your ability to adapt to different working environments. Share experiences where you've successfully adjusted to changes or new technologies, especially in customer service settings.