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- Tasks: Lead client relationships and drive continuous improvement for the Department for Work & Pensions.
- Company: Join a dynamic Client Services team focused on impactful client management.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a collaborative environment with opportunities for career advancement.
- Why this job: Make a real difference by enhancing client services and driving performance improvements.
- Qualifications: Experience in client services, account management, or project management is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and self-motivated Account Director to join our Client Services team. This role will be focused on the Department for Work & Pensions (Targeted Case Review). The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships.
Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.
Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:
- Clear and transparent internal financial awareness
- Management of account managers (where applicable)
- Financial forecasting
- Input top line sales and direct costs taken from operations into contribution reporting where applicable
- To identify Farming & Growth opportunities and pass these to the VP Client Services
- Contract Change Notes / Variations
- Driving continuous improvement agenda, working in partnership with TP Digital colleagues
- Invoicing and accounts receivable / aged debt
- Working with Operations on tactical delivery / decisions of the account running
- Implementing client account plans
- Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
- Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
- Ability to demonstrate how you have added value to a clients business / service provision (client centricity)
- An understanding of the metrics used and the pricing structure in operation within the contact centre environment
- Experience of financial forecasting and invoicing
- Solid understanding of how Account Management can influence achievement of business objectives
Director, Customer Account Manager in Gateshead employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with the Department for Work & Pensions. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. Show us you’re not just another candidate; demonstrate how your experience in client services can drive their continuous improvement agenda.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've added value to previous clients and how you can do the same here. We want to hear specific examples that highlight your success in managing client expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace Director, Customer Account Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience in client services, account management, and any relevant achievements that showcase your ability to drive client quality and continuous improvement.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to demonstrate your understanding of client expectations and how you've successfully managed similar challenges in the past.
Showcase Your Financial Acumen: Since financial forecasting and invoicing are key parts of the role, be sure to include any relevant experience you have in these areas. We want to see how you've contributed to financial success in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Teleperformance
✨Know Your Client Inside Out
Before the interview, make sure you research the Department for Work & Pensions thoroughly. Understand their goals, challenges, and how your role as an Account Director can help them achieve success. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed client relationships or driven improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to add value and meet client expectations effectively.
✨Be Ready for Financial Discussions
Since financial forecasting and invoicing are key parts of the role, brush up on your financial knowledge. Be prepared to discuss how you've handled budgets, contributed to financial reporting, and managed accounts receivable in previous positions. This will highlight your capability in managing the financial aspects of client accounts.
✨Emphasise Your Flexibility and Adaptability
The job requires someone who can handle changing workloads and challenges. Share examples of how you've adapted to shifting priorities in the past. This will reassure the interviewers that you can thrive in a dynamic environment and are ready to tackle whatever comes your way.