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- Tasks: Assist citizens with appointment bookings and provide excellent customer service.
- Company: Join a dynamic team in the public sector, working from home.
- Benefits: Enjoy 28 days holiday, discounts, and wellness support.
- Other info: Temporary contract with potential for growth and a vibrant work culture.
- Why this job: Make a difference by helping citizens while developing your skills.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 22000 - 29000 £ per year.
CUSTOMER EXPERTS - PUBLIC SECTOR - TEMPORARY CONTRACT
Start Dates: 31 March 2026, 8 April 2026, 15 April 2026, 29 April 2026
Salary: £26,436.80
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
Who are we?
You will handle inbound calls from citizens requiring appointment booking, following a referral letter being received by the citizen. This will include booking, re-scheduling, and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs.
What does an average day look like?
A typical day will see you working in a lively & vibrant environment. You will start your day signing into your systems, making sure you are ready for the day ahead. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You may be assisting citizens in booking appointments or rearranging to find an appointment that works for them, either way, you will be their first point of contact and resolve in a professional, polite and super friendly way at all times.
- You may also liaise with health care professionals, such as nurses, carers, doctors etc. to confirm appointment times and dates for citizens.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
What do we need from you?
- People skills and confidence in your PC abilities!
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Expert (Gateshead) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert (Gateshead)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your responses and show that you're genuinely interested in being a Customer Expert.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and dealing with citizens' needs.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in building relationships and working in fast-paced environments. Remember, they want someone who can empathise and communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team as a Customer Expert.
We think you need these skills to ace Customer Expert (Gateshead)
Some tips for your application 🫡
Show Off Your People Skills: In your application, make sure to highlight your people skills and any customer service experience you have. We want to see how you connect with others and handle different situations, so share some examples that showcase your friendly and professional manner!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication, so make sure your written skills shine through in your application!
Tailor Your Application: Take a moment to tailor your application to the role of Customer Expert. Mention specific skills from the job description, like your ability to empathise and work in a fast-paced environment. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Expert role. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires excellent verbal communication, practice speaking clearly and professionally. You could even role-play common scenarios you might encounter, like booking or rescheduling appointments. This will help you feel more at ease during the interview and demonstrate your ability to communicate effectively.
✨Showcase Your Empathy
The job involves interacting with citizens who may be stressed or confused. Prepare examples of how you've shown empathy in past roles. Highlighting your emotional intelligence will show that you can handle sensitive situations with care and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific examples from your previous experience where you successfully resolved issues or improved processes. This will illustrate your solution-oriented mindset and ability to thrive in a fast-paced environment.