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- Tasks: Drive client relationships and ensure top-notch service delivery.
- Company: Join a dynamic team focused on continuous improvement and client success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real impact by enhancing client services and driving change.
- Qualifications: Experience in client services, account management, or project management required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and self-motivated Account Director to join our Client Services team. This role will be focused on the Department for Work & Pensions (Targeted Case Review). The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships.
Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.
Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:
- Clear and transparent internal financial awareness
- Management of account managers (where applicable)
- Financial forecasting
- Input top line sales and direct costs taken from operations into contribution reporting where applicable
- To identify Farming & Growth opportunities and pass these to the VP Client Services
- Contract Change Notes / Variations
- Driving continuous improvement agenda, working in partnership with TP Digital colleagues
- Invoicing and accounts receivable / aged debt
- Working with Operations on tactical delivery / decisions of the account running
- Implementing client account plans
- Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
- Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
- Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
- An understanding of the metrics used and the pricing structure in operation within the contact centre environment
- Experience of financial forecasting and invoicing
- Solid understanding of how Account Management can influence achievement of business objectives
Account Executive in Sales (Permanent) in Gateshead employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Sales (Permanent) in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Executive role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want to show that we understand their needs and how we can drive client quality and continuous improvement. Tailor your answers to reflect their values and goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We need to be ready to demonstrate our experience in client services and how we’ve added value in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Account Executive in Sales (Permanent) in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Executive role. Highlight your experience in client services and any relevant achievements that showcase your ability to manage client expectations and drive performance improvements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your skills in account management and your understanding of financial forecasting.
Showcase Your Client-Centric Approach: In both your CV and cover letter, emphasise how you've added value to previous clients. Share examples of how you've successfully managed client relationships and driven continuous improvement in service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Teleperformance
✨Know Your Client Inside Out
Before the interview, make sure you research the Department for Work & Pensions and understand their goals and challenges. This will help you demonstrate your knowledge of client services and how you can add value to their business.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed client relationships or driven improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Be Ready for Financial Discussions
Since the role involves financial forecasting and invoicing, brush up on your financial acumen. Be prepared to discuss how you've handled budgets, contributed to financial reporting, and managed accounts receivable in previous roles.
✨Demonstrate Flexibility and Adaptability
The job requires handling changing workloads, so be ready to share examples of how you've adapted to shifting priorities in the past. Highlight your problem-solving skills and ability to thrive in dynamic environments.