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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Newtownards.
- Benefits: Hybrid working, savings discounts, mental health support, and holiday purchase scheme.
- Why this job: Enjoy a work-life balance while making a real difference for customers.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Earn up to £1,200 for referring friends and enjoy excellent career growth.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
HYBRID working - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4-week period after training. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Newtownards
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Full-time Contact Centre Customer Service Agent employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Contact Centre Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace Full-time Contact Centre Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service experience and any relevant skills that match what we're looking for in a Contact Centre Customer Service Agent.
Showcase Your Skills: We want to see your organisational and time management skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Authentic: Let your personality come through in your application. We value authenticity, so don’t be afraid to show us who you are and why you’re passionate about providing excellent customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their services and how they support customers in achieving their financial goals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing time effectively, and working in a team. Practising your answers will help you feel more confident during the interview. Don’t forget to think of questions to ask them too!
✨Dress Smartly and Be Punctual
Even if the role is hybrid, making a good first impression is crucial. Dress smartly for the interview and ensure you arrive on time, whether it’s in person or online. This shows professionalism and respect for the interviewer's time.
