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For Companies At a Glance
- Tasks: Assist customers with fraud-related inquiries and provide top-notch service.
- Company: Join a leading contact centre known for its dynamic work environment.
- Benefits: Competitive pay, career growth, and a supportive team atmosphere.
- Why this job: Make a difference by helping customers protect their finances.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Office-based role in Glasgow with a vibrant team culture.
The predicted salary is between 28800 - 43200 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Fraud Specialist employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and their Fraud Team. Understanding their values and what they stand for will help you tailor your approach during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Fraud Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and fraud prevention. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our Fraud Team and how your background makes you a perfect fit for the role. Keep it engaging and personal.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple – we want to understand your experience easily!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to track your application and get back to you quickly!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Understand common fraud schemes, especially those related to banking, as this will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is in a customer service environment, be prepared to discuss your previous experiences. Think of specific examples where you successfully resolved customer issues, particularly in high-pressure situations.
✨Research Teleperformance
Familiarise yourself with Teleperformance's values and mission. Knowing their approach to customer service and how they handle fraud cases can help you tailor your answers and demonstrate your enthusiasm for the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training processes, or how success is measured in the Fraud Team. It shows you're engaged and genuinely interested in the position.
