At a Glance
- Tasks: Answer customer calls and investigate fraudulent activity to provide top-notch support.
- Company: Join Teleperformance, a leader in customer service with a focus on fraud prevention.
- Benefits: Starting salary of £13.50 per hour, 28 days annual leave, and well-being resources.
- Other info: Enjoy flexible working options after training and grow your career in a dynamic team.
- Why this job: Make a difference by helping customers and preventing fraud in a supportive environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 28000 - 28000 € per year.
Teleperformance is seeking a Customer Service Specialist to join their Fraud Team in Glasgow. This role involves answering customer calls, investigating fraudulent activity, and providing support. With a starting salary of £13.50 per hour, the position offers flexible working options after an initial training period.
The ideal candidate will have strong communication skills and experience in customer service.
Key benefits include:
- 28 days annual leave
- Various well-being resources
Fraud Prevention Customer Advisor (Inbound) – Glasgow employer: Teleperformance
Teleperformance is an excellent employer that prioritises employee well-being and growth, offering a supportive work culture in the vibrant city of Glasgow. With competitive pay starting at £13.50 per hour, flexible working options post-training, and generous benefits like 28 days of annual leave, employees are empowered to thrive both personally and professionally. Join our dedicated Fraud Team and be part of a company that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Customer Advisor (Inbound) – Glasgow
✨Tip Number 1
Make sure you research Teleperformance and their Fraud Team before your interview. Knowing their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident when handling those tricky customer calls.
✨Tip Number 3
Don’t forget to highlight any previous experience in customer service during your interviews. Share specific examples of how you've dealt with difficult situations or resolved issues, as this will show you’re ready for the challenges of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can give you an edge in the hiring process.
We think you need these skills to ace Fraud Prevention Customer Advisor (Inbound) – Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our Fraud Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about fraud prevention and how your communication skills make you the perfect fit for the role.
Showcase Your Problem-Solving Skills:In this role, you'll be investigating fraudulent activity. Use your application to demonstrate how you've tackled challenges in the past and what strategies you used to resolve them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you understand what a Fraud Prevention Customer Advisor does. Familiarise yourself with the responsibilities like answering customer calls and investigating fraudulent activity. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication skills are key for this position, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will highlight your ability to connect with customers effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to fraud prevention. Think about scenarios where you had to investigate an issue or deal with a difficult customer. Practising these responses can help you feel more confident during the interview.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and what you learned from them. Emphasise any experience you have in dealing with sensitive situations or providing support, as this will resonate well with the interviewers looking for someone who can thrive in their Fraud Team.
