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- Tasks: Handle fraud cases and support customers with their banking needs.
- Company: Leading contact centre employer in Scotland with a focus on exceptional service.
- Benefits: Salary up to £28,500, OTE of £29,500, training, and flexible work options.
- Why this job: Join a dynamic team and make a real difference in customer banking experiences.
- Qualifications: Strong communication skills and at least 2 years in Financial Services.
- Other info: Opportunities for remote work based on performance.
The predicted salary is between 28500 - 28500 £ per year.
A leading contact center employer in Scotland seeks a Fraud Specialist to join the Lloyds Banking Division. This full-time role involves addressing fraud cases, supporting customers with their banking needs, and delivering exceptional service.
Candidates should possess strong communication skills and a minimum of 2 years in Financial Services.
The position offers a salary of up to £28,500 with OTE of £29,500. Training is provided, followed by options for on-site or remote work based on performance.
Fraud & Banking Support Specialist – Inbound (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Banking Support Specialist – Inbound (Glasgow)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common fraud scenarios and banking regulations. We want to show that we know our stuff and can handle real-life situations.
✨Tip Number 3
Practice your communication skills! Role-play with a friend or in front of a mirror. We need to convey empathy and clarity, especially when dealing with sensitive fraud cases.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and any updates directly.
We think you need these skills to ace Fraud & Banking Support Specialist – Inbound (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Financial Services and any relevant skills. We want to see how your background fits with the Fraud & Banking Support Specialist role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and customer support. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Clear, concise, and friendly language will go a long way in making a great impression on us.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Familiarise yourself with common fraud scenarios in banking, as this will show your potential employer that you understand the industry and can handle real-life situations.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions, which will help you demonstrate your communication prowess during the interview.
✨Highlight Relevant Experience
With a minimum of 2 years in Financial Services required, be ready to discuss your previous roles in detail. Prepare specific examples of how you've dealt with fraud cases or provided exceptional customer service, as these will be key talking points.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training processes, or performance metrics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.