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For Companies At a Glance
- Tasks: Provide exceptional customer service and guide clients in financial decision-making.
- Company: Global customer service provider with a supportive team culture.
- Benefits: Full-time role with hybrid work options and career development opportunities.
- Why this job: Make a real difference in clients' financial journeys while growing your skills.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
- Other info: Join a collaborative environment that values communication and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
A global customer service provider in Belfast is seeking Financial Services Contact Centre Agents to provide exceptional customer service and guide clients in financial decision-making. In this full-time role, you will manage customer relationships, educate on service options, and resolve queries to ensure satisfaction.
Ideal candidates will have:
- Experience in customer service
- Strong organizational skills
- Proficiency in Microsoft Office
Join a supportive team that values collaboration and excellent communication.
Financial Services Customer Advisor (Hybrid) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Customer Advisor (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office, be sure to highlight that during interviews. Maybe even mention a specific project where you used it to solve a problem or improve efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Financial Services Customer Advisor (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Financial Services Customer Advisor role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping clients with their financial decisions and how your background makes you a perfect fit for our team.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects in the past. We love candidates who can juggle responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Teleperformance
✨Know Your Financial Services
Brush up on your knowledge of financial services and products. Be prepared to discuss common customer queries and how you would guide clients in making informed decisions. This shows that you’re not just a customer service agent, but someone who understands the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Think about specific situations where you resolved issues or educated customers on service options. This will demonstrate your ability to manage relationships effectively.
✨Demonstrate Organisational Skills
Since strong organisational skills are key for this role, be ready to discuss how you prioritise tasks and manage your time. You might want to share a method or tool you use to stay organised, especially when handling multiple customer queries.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, make sure you’re comfortable discussing your experience with these tools. If you have any specific examples of how you’ve used them to enhance your work efficiency, bring those up during the interview.
