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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting costs, enjoy flexible work, and access various employee perks.
- Why this job: Make a real impact by helping customers navigate their banking options.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Flexible shifts, career growth opportunities, and a vibrant work culture.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Financial Services Contact Centre Agent employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Contact Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of a Financial Services Contact Centre Agent.
✨Tip Number 3
Dress for success, but keep it comfy! Since you'll be working in a hybrid model, make sure you look professional for your video interviews while also being comfortable. You want to feel confident!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Financial Services Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Services Contact Centre Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: As a contact centre agent, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. We love candidates who can connect with customers and make their banking experience seamless.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the specific role of a Contact Centre Agent. Brush up on common banking products and services, as well as customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved complaints or helped customers achieve their goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process, team dynamics, or how success is measured in the role. It’s a great way to demonstrate that you’re thinking about how you can contribute to the team.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The company values a supportive team environment, so showing your genuine self can help them see how you’d fit into their culture. Just relax, be friendly, and remember that they want to get to know the real you!
