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For Companies At a Glance
- Tasks: Assist customers with personal banking inquiries and solve problems over the phone.
- Company: Leading customer service provider in Glasgow with a focus on excellence.
- Benefits: Discounts, pension schemes, and professional development opportunities.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Excellent verbal communication skills and a professional telephone manner.
- Other info: Full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider in Glasgow is searching for a Customer Service Specialist to assist customers with personal banking inquiries. This full-time role involves answering calls, solving problems, and ensuring compliance while delivering excellent service.
Necessary skills include:
- Excellent verbal communication
- Professional telephone manner
The company offers a range of benefits including discounts, pension schemes, and professional development opportunities.
Inbound Banking Customer Advisor – Glasgow in Falkirk employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Falkirk
✨Tip Number 1
Practice your communication skills! Since the role involves answering calls and solving problems, we recommend doing mock interviews with friends or family. This will help you sound confident and professional when you speak to potential employers.
✨Tip Number 2
Research the company! Knowing their values and services can give you an edge during interviews. We suggest checking out their website and social media to get a feel for their culture and what they’re all about.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. We want you to highlight these during your interview to demonstrate that you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you’re genuinely interested in the position and ready to take the next step in your career.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Falkirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role of Inbound Banking Customer Advisor!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with our needs. Let us know why you’re the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application reflects your excellent verbal communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on common personal banking inquiries and services. Familiarise yourself with the company's offerings and values so you can demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this position, practice answering common customer service questions out loud. This will help you sound confident and articulate during the interview, showcasing your professional telephone manner.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring value to their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
