At a Glance
- Tasks: Provide top-notch customer service and handle fraud inquiries for Lloyds Banking clients.
- Company: Join Teleperformance, a leader in customer service with a focus on banking support.
- Benefits: Competitive salary up to £28,500, with OTE of £29,500 and flexible working hours.
- Other info: Hybrid work model in a dynamic and supportive environment.
- Why this job: Make a difference by protecting customers from fraud while developing your career.
- Qualifications: 2 years in Financial Services and a strong customer service background required.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is looking for a Fraud Specialist to join their Glasgow office. This role involves providing exceptional customer service to clients of the Lloyds Banking Division, handling fraud inquiries and ensuring customer satisfaction.
The ideal candidate will have 2 years of experience in Financial Services and a customer service background. The position offers a salary up to £28,500 with OTE of £29,500 and requires full flexibility in working hours.
Fraud Specialist - Banking Support (Glasgow, Hybrid) in Falkirk employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work environment in Glasgow where you can thrive as a Fraud Specialist. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring you have the tools to succeed in your role. Our hybrid working model promotes a healthy work-life balance, while our commitment to exceptional customer service fosters a collaborative and rewarding culture.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist - Banking Support (Glasgow, Hybrid) in Falkirk
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and financial services sector. Use LinkedIn to connect with current employees at Teleperformance and ask them about their experiences. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with common fraud scenarios in banking and think of how you would handle them. We want you to show off your expertise and problem-solving skills when it comes to customer inquiries.
✨Tip Number 3
Practice your customer service skills! Role-play with a friend or family member to simulate handling difficult customer situations. This will help you feel more confident and ready to impress during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to join our team and make a difference in the banking sector.
We think you need these skills to ace Fraud Specialist - Banking Support (Glasgow, Hybrid) in Falkirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Financial Services and customer service. We want to see how your skills match the role of a Fraud Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Flexibility:Since the role requires full flexibility in working hours, make sure to mention your availability in your application. We appreciate candidates who can adapt to different schedules, so let us know how you can fit into our dynamic environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Understand common fraud schemes, especially those relevant to banking. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you successfully handled difficult situations or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Flexibility is Key
Given the requirement for full flexibility in working hours, be ready to discuss your availability openly. Highlight any previous roles where you adapted to changing schedules or worked outside of standard hours, as this will demonstrate your commitment to the job.
✨Research Teleperformance and Lloyds Banking Division
Familiarise yourself with Teleperformance's values and the specific services they provide to Lloyds Banking Division. Understanding their mission and how they operate will help you tailor your answers and show that you’re a great fit for their team.
