At a Glance
- Tasks: Provide top-notch customer service and tackle fraud-related inquiries.
- Company: Join a leading customer service team at Teleperformance in Glasgow.
- Benefits: Earn £13.50 per hour, enjoy 28 days leave, and access wellness resources.
- Other info: Flexible working options available after training for a better work-life balance.
- Why this job: Make a difference by helping customers and combating fraud every day.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 28000 - 28000 € per year.
Teleperformance is hiring a Customer Service Specialist to join its Fraud Team in Glasgow. This role requires delivering exceptional customer service and handling fraud-related inquiries.
Successful candidates will possess strong communication skills, attention to detail, and prior customer service experience.
The position offers a starting salary of £13.50 per hour with flexible working options after initial training.
Benefits include:
- 28 days of annual leave
- Wellness resources
- Additional perks to support employees
Fraud & Banking Support Specialist - Glasgow in Falkirk employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture in Glasgow that prioritises employee well-being and growth. With competitive pay starting at £13.50 per hour, flexible working options, and generous benefits including 28 days of annual leave and wellness resources, employees are supported both personally and professionally. Join our Fraud Team to be part of a collaborative environment where your contributions are valued and career development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Banking Support Specialist - Glasgow in Falkirk
✨Tip Number 1
Make sure to research Teleperformance and their Fraud Team before your interview. Knowing their values and how they handle customer service will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common fraud-related inquiries with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Highlight your attention to detail during the interview. Share specific examples from your past experiences where you caught mistakes or handled complex situations, as this will demonstrate your ability to manage fraud-related inquiries effectively.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, so use our platform to submit your details and showcase your skills for the Fraud & Banking Support Specialist role.
We think you need these skills to ace Fraud & Banking Support Specialist - Glasgow in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about delivering exceptional customer service, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively handle fraud-related inquiries.
Attention to Detail is Key:In the world of fraud support, attention to detail is crucial. When crafting your application, double-check for any typos or errors. We want to see that you can spot the little things that matter!
Share Your Customer Service Experience:If you've got prior customer service experience, flaunt it! Share specific examples in your application that showcase how you've successfully dealt with customer issues in the past. This will help us see how you'd fit into our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance and their Fraud Team. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you handled difficult situations or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Attention to Detail
Fraud-related inquiries require a keen eye for detail. Be ready to discuss how you've demonstrated attention to detail in previous roles. You might want to mention specific instances where your careful approach made a difference in resolving an issue.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
