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- Tasks: Provide desktop support and troubleshoot hardware/software issues for employees.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy a competitive salary, great work environment, and opportunities for growth.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Dynamic role with potential travel and continuous learning in IT.
The predicted salary is between 36000 - 60000 £ per year.
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.
Duties
- Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users.
- Software deployment and updates for all devices used in the estate.
- Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries.
- Support and triage of major incident impacting business productivity and ability to maintain client KPIs.
- Gather and submit evidence in relation to quarterly and annual security policies, and external audits.
- Identifying business risks and ensuring adherence to internal and external security requirements.
- Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer.
Requirements
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
- Proactive approach, ability to prioritise and manage own workload.
- Ability to solve complex problems & participate in continuous improvement.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to relate to others in a positive manner.
- Strong team focus.
- Experience with MS Office Packages.
Skills and Experience (advantageous)
- Experience and/or Qualifications in an IT field.
- Experience with Windows 10 & 11.
- Experience working with VDI solutions.
- Experience with Cisco Networking desirable.
- Experience with MECM for software deployment, intune, OS build and patch management.
- Experience with Microsoft Entra ID.
- Experience of managing and implementing Group Policy in an enterprise environment.
- Experience with Anti-Virus software and managing cyber security threats.
- Experience working with O365 products and services.
- Working experience of ITIL and/or ISO270001 processes and procedures.
Desktop and Site Support Engineer in Falkirk employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop and Site Support Engineer in Falkirk
✨Tip Number 1
Network like a pro! Reach out to current employees at Teleperformance on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Desktop and Site Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting Windows issues, software deployment, and customer service scenarios. We want to see that you can handle the real deal!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled complex IT issues in the past. This will demonstrate your proactive approach and ability to manage your workload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Teleperformance team.
We think you need these skills to ace Desktop and Site Support Engineer in Falkirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop and Site Support Engineer role. Highlight relevant experience, especially in troubleshooting and customer service, as these are key for us at Teleperformance.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT and customer support. Share specific examples of how you've solved complex problems or improved processes in previous roles to show us what you can bring to the team.
Showcase Your Skills: Don’t forget to mention your technical skills, especially with Windows 10 & 11, VDI solutions, and any experience with networking. We love seeing candidates who are proactive and eager to learn new technologies!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10 & 11, VDI solutions, and Cisco Networking. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant tools you've used like MECM or Intune.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate clearly and effectively, whether in person, over the phone, or via email.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved complex problems or improved processes. The interviewers will want to see that you can think on your feet and handle unexpected challenges, so have a few stories ready that showcase your proactive approach.
✨Understand the Company Culture
Familiarise yourself with Teleperformance's values and their commitment to employee satisfaction. Show that you align with their ethos by discussing how you can contribute to a positive working environment and your willingness to learn and adapt in the ever-evolving IT landscape.