At a Glance
- Tasks: Handle fraud cases and support customers in financial difficulties with effective communication.
- Company: Join Teleperformance, a leading contact centre in the UK.
- Benefits: Earn up to £28,500 plus OTE, enjoy flexible hours, and 28 days annual leave.
- Other info: Enjoy well-being resources and a supportive team environment.
- Why this job: Make a real difference by protecting customers from fraud while working remotely.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is seeking a Fraud Specialist for their contact centre in the UK. This role requires effective communication and financial services experience to handle fraud cases while ensuring customer satisfaction.
The position is full-time with flexible hours and the potential to work remotely after successful training. Offering a salary of up to £28,500 with OTE of £29,500, the role involves:
- Responding to customer inquiries
- Investigating potential fraud
- Supporting clients in financial difficulties
Employees will benefit from various perks, including well-being resources and 28 days annual leave.
Fraud Prevention Specialist - Hybrid Banking Support in Exeter employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work environment for Fraud Prevention Specialists in the UK. With flexible hours and the opportunity for remote work post-training, employees enjoy a supportive culture that prioritises well-being and professional growth, alongside competitive salaries and generous leave entitlements. Join us to make a meaningful impact in financial services while advancing your career in a thriving team.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions related to fraud prevention and customer service to really nail it.
✨Tip Number 3
Show off your soft skills! In a role like Fraud Prevention Specialist, communication is key. Be ready to share examples of how you've effectively handled customer inquiries or resolved conflicts in the past.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application directly. Plus, it shows you're genuinely interested in joining our team at Teleperformance. Don't miss out!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in financial services and any previous roles that involved communication skills. We want to see how your background aligns with the Fraud Prevention Specialist role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud prevention and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. We’re looking for someone who can think on their feet and handle fraud cases effectively, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and financial services. Understand common fraud tactics and how to handle them, as this will show the interviewer that you're serious about the role.
✨Showcase Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully resolved customer issues or communicated complex information simply.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific fraud cases. Think through potential scenarios and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Highlight Your Customer Service Experience
Emphasise any previous roles where you’ve dealt with customers, especially in challenging situations. Show how you maintained customer satisfaction while addressing their concerns, as this aligns perfectly with what Teleperformance is looking for.
