At a Glance
- Tasks: Support students with loan applications and financial queries, making a real difference in their academic journey.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its inclusive culture.
- Benefits: Earn £12.71 per hour, enjoy remote work, and receive comprehensive training.
- Other info: Full-time role with flexible shifts, no weekend work, and excellent career growth opportunities.
- Why this job: Be part of a passionate team that helps students achieve their educational goals.
- Qualifications: Strong communication skills and a knack for building relationships.
The predicted salary is between 25000 - 27000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding, and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Here are the details:
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: 10th and 17th August 2026
- Contract: Permanent
- Hours: 40 hours per week
- Campaign opening hours: 8am to 7pm Monday to Friday (no weekend work)
- Salary: £12.71 per hour
- Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks appointments need to be confirmed with recruitment prior to any start date being agreed.
- ID: Passport or Birth Certificate, National Insurance Number and Address Proof is required (dated in the last 3 months).
- Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a repayment plan and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively environment.
Customer Service Expert in Essex employer: Teleperformance
At Teleperformance, we pride ourselves on being an equal opportunities employer that fosters a supportive and inclusive work culture. As a Customer Service Specialist, you will not only enjoy a competitive salary and comprehensive training but also have the chance to make a meaningful impact on students' academic futures. With flexible working hours and recognition as one of the top workplaces in the UK, we offer a rewarding environment where your growth and success are our priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you've excelled in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to navigate and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Customer Service Expert in Essex
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping students and building relationships.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles or experiences that relate to supporting students with their financial needs.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Avoid jargon and get straight to the point about why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Service Specialist position.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with common student loan queries and the application process. This will help you answer questions confidently and show that you're genuinely interested in helping students.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved issues or made someone's day better. This will demonstrate your ability to connect with people.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to questions like, 'How would you handle an upset customer?' or 'What steps would you take if a student was confused about their loan eligibility?' This will help you think on your feet and show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
