At a Glance
- Tasks: Handle customer complaints and provide exceptional service in a fast-paced environment.
- Company: Join Lloyds Banking Group, a certified great place to work in 2025!
- Benefits: Competitive salary, remote work, and comprehensive training provided.
- Other info: Permanent, full-time role with flexible hours and excellent career growth opportunities.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Minimum 6 months experience in complaints handling within financial services.
The predicted salary is between 30000 - 30000 £ per year.
At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities in our Banking and Financial Service sector.
You must be able to evidence a minimum of 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).
- Start Dates: Various 2026
- Salary: From £30,000 per annum
- Location: Work From Home
- Training: 2 weeks then 2 weeks Grad Bay
- Contract: Permanent, Full Time (40hrs) (must be fully flex)
- Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, any other associated checks
We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. You should be able to work flexibly across different work streams, including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast-paced environment and adapt well to change. The ideal candidate will ensure adherence to policies and training.
Complaints Handler Lloyds Banking Group in Essex employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive remote work environment for our Complaints Handlers. With a strong focus on employee development, we provide comprehensive training and flexible working hours, ensuring that our team members can thrive both personally and professionally. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences in the Banking and Financial Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler Lloyds Banking Group in Essex
✨Tip Number 1
Get to know the company inside out! Research Lloyds Banking Group and Teleperformance, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling different types of complaints and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about the opportunity and want to be part of our amazing team at Teleperformance.
We think you need these skills to ace Complaints Handler Lloyds Banking Group in Essex
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in complaints handling, especially within an FCA regulated environment. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description and demonstrate how your skills match what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, clarity is key! Make sure your points are easy to understand and get straight to the point. We appreciate well-structured applications that communicate effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling in financial services. Familiarise yourself with FCA regulations and the specific policies of Lloyds Banking Group. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Experience
Prepare to discuss your previous experience in complaints handling. Have specific examples ready that demonstrate how you've successfully resolved issues in the past. This will help you stand out as someone who can deliver on customer promises.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with customers and colleagues, being able to express your ideas effectively is crucial. Consider doing mock interviews with friends or family to refine your communication skills.
✨Embrace Flexibility
Be ready to discuss how you adapt to change and handle a fast-paced environment. Think of examples where you've successfully navigated changes in your previous roles. This will demonstrate that you're the kind of person who thrives in dynamic situations.
