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- Tasks: Provide expert advice on complex employee relations cases and support managers across the business.
- Company: Join a progressive HR team dedicated to putting people at the heart of the organisation.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a culture that values diversity, respect, and positive change in the workplace.
- Qualifications: No specific qualifications required; just a passion for employee relations and a willingness to learn.
- Other info: This is a permanent role with occasional travel; perfect for those seeking a meaningful HR career.
The predicted salary is between 28000 - 40000 £ per year.
Employee Relations Specialist
Location: UK Fully Remote
Contract: Permanent | Full-time (40 hours per week)
Salary: Up to 37,500 per annum (DOE)
Reports to: Employee Relations Manager
About the role
Were seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, youll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. Youll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience.
This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. Youll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact.
Were looking for someone who:
- Takes initiative and works independently with confidence.
- Demonstrates compassion and empathy in every interaction.
- Is driven to achieve results and deliver excellence.
- Possesses exceptional influencing and negotiation skills.
- Embodies our company values in everything they do.
- Thrives in a team environment and builds strong relationships.
- Shows resilience, focus, and adaptability under pressure.
- Has the courage to challenge constructively and make sound decisions.
- Communicates clearly and effectively, both verbally and in writing.
- Manages time and priorities efficiently to meet deadlines.
What youll be doing
- Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice.
- Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues.
- Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation.
- Support the drafting and negotiation of settlement agreements.
- Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE.
- Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal.
- Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice.
- Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working.
- Champion efficient, streamlined, and people-focused ER processes.
Essential
- Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
- Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland)
- Confidence advising and influencing managers at all levels.
- Excellent written and verbal communication skills, with strong attention to detail.
- Ability to manage competing priorities in a fast-paced environment.
Experience level (one of the following):
- 2+ years ER specialist experience in a contact centre environment, or
- 3+ years ER specialist experience in another fast-paced industry, or
- 4+ years HR generalist experience.
Desirable
- CIPD qualification (or working towards).
- Mediation training or accredited mediator status.
- Exposure to Employment Tribunal preparation or early conciliation activity.
Why join us?
- A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership.
- Supportive leadership and a collaborative HR team committed to your growth.
- A chance to shape and influence how employee relations is delivered at scale across the organisation.
#LI-CW1
Employee Relations Specialist (Remote (Cloud Campus)) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Specialist (Remote (Cloud Campus))
✨Tip Number 1
Familiarise yourself with the latest employment laws and best practices in employee relations. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with current or former Employee Relations Specialists, especially those who have worked in similar environments. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle complex employee relations cases. Think through examples that showcase your problem-solving skills and ability to navigate sensitive situations effectively.
✨Tip Number 4
Demonstrate your understanding of the company's ethos, particularly their focus on acknowledging, supporting, and moving forward. Tailor your responses in interviews to reflect how you embody these values in your professional approach.
We think you need these skills to ace Employee Relations Specialist (Remote (Cloud Campus))
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and expectations of the HR Employee Relations Specialist role. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Tailored CV: Ensure your CV is tailored specifically for this position. Highlight your experience in employee relations, conflict resolution, and any relevant legal knowledge. Use keywords from the job description to make your CV stand out.
Write a Compelling Cover Letter: Your cover letter should reflect your passion for employee relations and your understanding of the company's ethos. Discuss how your values align with their vision of supporting employees and driving positive change.
Showcase Relevant Skills: In your application, emphasise skills such as negotiation, communication, and analytical thinking. Provide specific examples of how you've successfully managed complex employee relations cases in the past.
How to prepare for a job interview at Teleperformance
✨Understand the Role
Make sure you have a solid grasp of what an Employee Relations Specialist does. Familiarise yourself with the key responsibilities mentioned in the job description, such as handling complex employee relations cases and providing advice on matters like discipline and grievance.
✨Showcase Your Expertise
Prepare to discuss your previous experience in employee relations or HR. Be ready to provide examples of how you've successfully navigated complex cases, negotiated resolutions, or contributed to improving employee experiences in past roles.
✨Demonstrate Your Communication Skills
As this role requires maintaining open and professional communication, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you advise a manager on an employee relations issue, so be prepared to showcase your ability to communicate effectively.
✨Emphasise Your Commitment to Values
The company values professionalism, integrity, and respect. Be sure to express how these values resonate with you and provide examples of how you've embodied them in your previous work. This will show that you're not just a fit for the role, but also for the company culture.
