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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest, a supportive team that celebrates achievements, big or small.
- Benefits: Up to £26,208 salary, £1,000 joining bonus, hybrid working, and extensive training.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: Detail-oriented with a passion for customer service and teamwork.
- Other info: Enjoy perks like discounts, wellbeing resources, and career growth opportunities.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to 26,208 annual salary (monthly pay)
- 1,000 Joining Bonus (500 joining bonus after 3 months, when passed probation and 500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training (training will be fully office based)
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: Various dates from March 2026
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Please be advised that you will have to complete a face to face interview via teams.
Firstly, what you get from us!
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to 10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards For the best of the best
- Refer-A-Friend earns up to 1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly.
Customer Service Specialist - N\'Ards Natwest (Dundonald) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - N\'Ards Natwest (Dundonald)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Natwest's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Service Specialist and be ready to share examples of your past experiences.
✨Tip Number 3
Dress to impress, but keep it comfortable! Since you'll be working in a hybrid environment, showing that you can balance professionalism with a relaxed vibe is key. Choose an outfit that reflects your personality while still looking sharp for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist - N\'Ards Natwest (Dundonald)
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of enthusiasm and a personal touch can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Specialist role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications and experiences better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to complete our online assessment, which is a great opportunity to showcase your skills.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with Natwest's services and values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or helped customers achieve their financial goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, let your personality shine through. The team at Natwest values diversity and individuality, so don’t hesitate to express your unique perspective and how it can contribute to their inclusive environment.
