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- Tasks: Assist customers with digital banking inquiries and provide top-notch support.
- Company: Join a leading customer service provider, Teleperformance, in Glasgow.
- Benefits: Enjoy 28 days holiday, pension scheme, and employee welfare support.
- Why this job: Make a difference in customers' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a caring attitude towards customer service.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is seeking a Customer Expert in Glasgow. You will handle customer inquiries for Virgin Money, focusing on digital services and banking.
Ideal candidates will possess strong communication skills, a flexible attitude, and a caring approach to customer service.
The role offers a full-time position with benefits including:
- 28 days of holiday
- Pension scheme
- Employee welfare support
Starting salary is £26,436.80 per annum.
Digital Banking Support Specialist – In-Office Glasgow employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Banking Support Specialist – In-Office Glasgow
✨Tip Number 1
Research Virgin Money and Teleperformance before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. This will demonstrate that you can handle the dynamic nature of digital banking support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Digital Banking Support Specialist – In-Office Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and customer service experience. We want to see how you can bring a caring approach to the role, so don’t be shy about showcasing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Digital Banking Support Specialist role and how your flexible attitude makes you a great fit for our team at Teleperformance.
Showcase Your Digital Skills: Since this role focuses on digital services, make sure to mention any relevant tech skills or experiences you have. We love candidates who are comfortable navigating digital banking platforms and can help our customers with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the digital banking services offered by Virgin Money. Familiarise yourself with common customer inquiries and how to address them. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you can explain complex banking concepts in simple terms. This will help you shine during the actual interview.
✨Emphasise Your Caring Attitude
In customer service roles, a caring approach is crucial. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team culture at Teleperformance or how they support employee development. Thoughtful questions can leave a lasting impression.