At a Glance
- Tasks: Assist customers with digital banking services and resolve queries.
- Company: Join Teleperformance, a leader in customer experience.
- Benefits: Enjoy holiday entitlements, discounts, and a full-time permanent contract.
- Other info: Flexible shifts from Monday to Saturday in a supportive environment.
- Why this job: Make a difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and knowledge of banking products.
The predicted salary is between 25000 - 32000 € per year.
Teleperformance is hiring a Customer Expert in Glasgow, United Kingdom. The role involves assisting customers with digital banking services, resolving queries, and delivering exceptional customer experiences.
Candidates should possess strong communication skills and knowledge of banking products.
A full-time permanent contract is offered, with shifts from Monday to Saturday and various employee benefits including holiday entitlements and discounts.
Start your journey with Teleperformance, where customer satisfaction is our priority!
Digital Banking Support Specialist employer: Teleperformance
Teleperformance is an excellent employer that prioritises customer satisfaction while fostering a supportive and dynamic work environment in Glasgow. With a focus on employee growth, we offer comprehensive training, competitive benefits, and a culture that values teamwork and innovation, making it an ideal place for those looking to build a rewarding career in digital banking support.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Banking Support Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the banking sector. A personal recommendation can make all the difference when applying for roles like the Digital Banking Support Specialist.
✨Tip Number 2
Prepare for those interviews! Research common questions related to digital banking and customer service. Practising your responses will help you feel more confident and ready to impress the hiring team at Teleperformance.
✨Tip Number 3
Show off your skills! During interviews, highlight your communication abilities and any relevant experience with banking products. Make sure to give examples of how you've resolved customer queries in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Banking Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with digital banking and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your communication skills can enhance their experience with us at Teleperformance.
Showcase Your Knowledge:Demonstrate your understanding of banking products in your application. We love candidates who can speak confidently about the services we offer and how they can assist our customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Products
Make sure you brush up on your knowledge of digital banking services and products. Familiarise yourself with common queries customers might have, as this will show your understanding of the role and help you provide informed answers during the interview.
✨Practice Your Communication Skills
Since strong communication skills are key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to get comfortable discussing your experiences and how they relate to customer service.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will demonstrate your ability to handle queries effectively, which is crucial for a Customer Expert at Teleperformance.
✨Research Teleperformance
Take some time to learn about Teleperformance's values and mission. Understanding their commitment to customer satisfaction will allow you to align your answers with their goals, showing that you're genuinely interested in being part of their team.
