At a Glance
- Tasks: Help customers navigate digital banking services and resolve their queries over inbound calls.
- Company: Join Teleperformance, a leader in customer experience for Virgin Money.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a pension scheme.
- Other info: Full-time permanent role with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Great communication skills and flexibility to work shifts from Monday to Saturday.
The predicted salary is between 26436 - 26436 € per year.
Teleperformance is seeking a Customer Expert in Kilmarnock to enhance the customer experience for Virgin Money. You will take inbound calls, helping customers navigate digital services and resolving queries effectively.
This full-time permanent role requires great communication skills and flexibility as you’ll work shifts from Monday to Saturday.
The salary is £26,436.80 per annum, with benefits such as 28 days of holiday and a pension scheme.
Digital Banking Support Advisor – Inbound Calls (Glasgow) employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture that prioritises employee well-being and development. As a Digital Banking Support Advisor in Glasgow, you will enjoy competitive benefits including 28 days of holiday and a pension scheme, alongside opportunities for personal growth within a supportive team environment dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Banking Support Advisor – Inbound Calls (Glasgow)
✨Tip Number 1
Make sure you know the company inside out! Research Virgin Money and Teleperformance, so you can chat confidently about their values and services during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers over the phone, try role-playing with a friend or family member. This will help you get comfortable with handling queries and improve your confidence.
✨Tip Number 3
Be flexible and show it! The job requires shift work, so highlight your availability and willingness to adapt. Employers love candidates who can fit into their schedule without a hitch.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of it. Plus, it shows you're tech-savvy, which is a big plus for a digital banking role!
We think you need these skills to ace Digital Banking Support Advisor – Inbound Calls (Glasgow)
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about helping customers over the phone, make sure your application highlights your communication skills. We want to see how you can connect with people and resolve their queries effectively.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Digital Banking Support Advisor role. We love seeing candidates who take the time to understand what we’re looking for.
Be Flexible:Flexibility is key in this role, so let us know about your availability in your application. Mention any experience you have working shifts or adapting to changing schedules – it’ll show us you’re ready for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Money’s digital services. Brush up on common customer queries and how to resolve them. This will show that you’re proactive and genuinely interested in helping customers.
✨Show Off Your Communication Skills
Since this role involves taking inbound calls, practice your communication skills. Try role-playing with a friend or family member to simulate the interview. Focus on being clear, concise, and friendly – it’s all about making the customer feel valued.
✨Flexibility is Key
Be prepared to discuss your availability for shifts from Monday to Saturday. Highlight any previous experience where you’ve had to adapt to changing schedules or work under pressure. This will demonstrate your flexibility and commitment to the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
