At a Glance
- Tasks: Help customers navigate digital banking and resolve queries with a friendly approach.
- Company: Join Virgin Money, a leading bank committed to excellent customer service.
- Benefits: Competitive salary, work from home, and a supportive team environment.
- Other info: Full-time permanent role with training provided; no time off during initial training period.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 20 July 2026
Salary: £26,436.80 per annum
Location: Work from Home
Shifts: Monday to Friday between 8.00 am and 6.00 pm, Saturday 8.00 am - 3.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, Any other associated checks, 3 year employment history check.
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you'll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers' expectations.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We'd love you to have:
- Working knowledge of Microsoft Office applications.
- Some financial services experience.
- Knowledge of banking products.
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours.
Customer Service Representative - Virgin Money (CYBG) in Devon employer: Teleperformance
At Teleperformance, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Customer Service Representative for Virgin Money, you will enjoy the flexibility of working from home while being part of a supportive team dedicated to delivering exceptional customer experiences. With comprehensive training, competitive salary, and opportunities for career advancement, we are committed to helping you thrive in your role and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and show off your communication skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone with a caring attitude and genuine enthusiasm, so don’t be afraid to show your passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team at Teleperformance and Virgin Money.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) in Devon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to work with Virgin Money.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience you have in customer service or financial services. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can express yourself well right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for you and us!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and demonstrate your ability to empathise with customers. This will show that you’re ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Practice clear and confident communication. During the interview, make sure to articulate your thoughts well and engage with the interviewer. Use examples from your past experiences to highlight your ability to build rapport and resolve queries effectively.
✨Demonstrate Your Digital Savvy
Since the role involves guiding customers through digital services, be prepared to discuss your experience with technology. Share any relevant examples where you’ve helped others navigate digital platforms, showcasing your 'digital first' mindset.
✨Emphasise Team Collaboration
Highlight your teamwork skills by sharing instances where you’ve successfully collaborated with colleagues. This will resonate well with the company’s values and show that you’re a team player who can contribute to collective goals.
