At a Glance
- Tasks: Handle customer complaints and provide exceptional service in a fast-paced environment.
- Company: Join Lloyds Banking Group, a certified great place to work in 2025!
- Benefits: Competitive salary, remote work, and comprehensive training provided.
- Other info: Permanent, full-time role with flexible hours and excellent career growth opportunities.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Minimum 6 months experience in complaints handling within financial services.
The predicted salary is between 30000 - 30000 £ per year.
At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities in our Banking and Financial Service sector.
You must be able to evidence a minimum of 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).
- Start Dates: Various 2026
- Salary: From £30,000 per annum
- Location: Work From Home
- Training: 2 weeks then 2 weeks Grad Bay
- Contract: Permanent, Full Time (40hrs) (must be fully flex)
- Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, any other associated checks
We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. You should be able to work flexibly across different work streams, including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast-paced environment and adapt well to change. The ideal candidate will ensure adherence to policies and training.
Complaints Handler Lloyds Banking Group in Devon employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive remote work environment for our Complaints Handlers. With a strong focus on employee development, we provide comprehensive training and ongoing growth opportunities, ensuring that our team members thrive in their roles while delivering exceptional customer service. Join us and be part of a culture that values commitment, passion, and excellence in the Banking and Financial Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler Lloyds Banking Group in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Teleperformance's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to convey information clearly. Try role-playing with a friend or family member to get comfortable explaining complex issues in simple terms.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you handled complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Complaints Handler Lloyds Banking Group in Devon
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in complaints handling, especially within an FCA regulated environment. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our team.
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward communication, so make sure your points are easy to read and get straight to the point. Remember, we’re looking for strong written communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling in financial services. Familiarise yourself with FCA regulations and the specific policies of Lloyds Banking Group. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Experience
Prepare to discuss your previous experience in complaints handling. Have specific examples ready that demonstrate how you've successfully resolved issues and maintained customer satisfaction. This is your chance to shine!
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with customers and colleagues, being able to express yourself well, both verbally and in writing, is crucial. Consider doing mock interviews to refine your communication skills.
✨Embrace Flexibility
Highlight your ability to adapt to change and work flexibly across different work streams. Think of examples from your past where you've successfully navigated a fast-paced environment or handled medium complex complaints. This will demonstrate that you're a great fit for the dynamic nature of the role.
