Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide desktop support for employees, troubleshoot hardware and software issues, and manage IT kit.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting top brands and enhancing customer interactions.
- Qualifications: Experience in IT support, strong communication skills, and a proactive approach.
- Other info: Dynamic work environment with opportunities for travel and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
VACANCY: Senior Desktop Support Engineer
Job Type: Permanent
Location: Bristol (Hybrid)
Hours: -37.5 Hours per week.
Out of hours work may be required.
About us
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.
We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
About the Role
As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely.
General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.
Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.
Duties
- Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
- Software deployment and updates for all devices used in the estate
- Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
- Support and triage of major incident impacting business productivity and ability to maintain client KPIs
- Gather and submit evidence in relation to quarterly and annual security policies, and external audits
- Identifying business risks and ensuring adherence to internal and external security requirements
- Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer
Requirements
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
- Proactive approach, ability to prioritise and manage own workload.
- Ability to solve complex problems & participate in continuous improvement.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to relate to others in a positive manner. Strong team focus.
- Experience with MS Office Packages
- People Management
Skills and Experience (advantageous)
- Experience and/or Qualifications in an IT field
- Experience with Windows 10 & 11
- Experience working with VDI solutions
- Experience with Cisco Networking desirable.
- Experience with MECM for software deployment, OS build and patch management
- Experience of managing and implementing Group Policy in an enterprise environment.
- Experience with Anti Virus software and managing cyber security threats
- Experience working with O365 products and services
- Working experience of ITIL and/or ISOprocesses and procedures.
- Proactive approach, ability to prioritise and manage own workload
- Ability to solve complex problems & participate in continuous improvement.
Desktop & site support engineer employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop & site support engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support roles and practice your answers. We suggest using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in tech support and how you resolved them. We want to see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop & site support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Desktop Support Engineer role. Highlight relevant experience with desktop and laptop support, troubleshooting, and customer service skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us at Teleperformance. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Technical Skills: Don’t forget to showcase your technical expertise! Mention your experience with Windows 10 & 11, VDI solutions, and any other relevant IT skills. We love seeing candidates who are proactive and eager to learn new technologies.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Teleperformance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, VDI solutions, and Cisco Networking. Be ready to discuss your experience with these technologies in detail, as they are crucial for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your ability to maintain a high degree of customer service. Think about times when you resolved issues effectively and kept clients happy.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical problem-solving questions during the interview. Practice articulating your thought process when troubleshooting issues, as this will demonstrate your proactive approach and ability to manage complex problems.
✨Highlight Your Teamwork Experience
As a Senior Desktop Support Engineer, you'll need to work closely with other IT teams. Prepare to discuss your experience in team settings, focusing on how you’ve collaborated to achieve common goals and supported your colleagues.
